The Information we obtain
In connection with your use of the Redwood Site, you may be providing information to us in various ways. The types of personal information we may obtain include:
- Contact information, such as: name, postal address, email address and telephone number; and
- Personal information contained in any content that you submit, such as when you email us by clicking on Redwood email address hyperlinks on the Redwood Site.
You are not required to provide this information, but if you choose not to, we may not be able to offer you some of the services and features of the Redwood Site.
How we use the information we obtain
We may use the information we obtain on the Redwood Site to:
- personalise your experience;
- provide our services to you;
- market our services to you;
- respond to your requests or enquiries;
- send you communications if you sign up to receive them
- contact you about surveys or market research;
- operate, evaluate and improve our business, such as improving our services; analysing our services; managing our communications; performing data analysis or market research; or for auditing and other internal functions
- protect against, identify and prevent fraud or other criminal activities
As required by applicable law, we may use the personal information we obtain to comply with applicable legal requirements; carry out our contractual obligations; pursue our legitimate interests – such as managing the Redwood Site; performing data analytics and generally evaluating and improving our business. Otherwise, we obtain consent to process personal information. We may also use the information we obtain in other ways for which we provide specific notice at the time of collection. We may combine the information that we obtain about you (such as through the Redwood Site or from third parties) for the purposes described above.
Automated Collection of Data
If you use the Redwood Site, or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash Cookies, web beacons, device identifiers, server logs, and other technologies. The information that we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with the Redwood Site, (such as the web pages you visit, links you click and features that you use), the pages that led or referred you to the Redwood Site, dates and times of access to the Redwood Site and other information about your use of the Redwood Site.
A ‘cookie’ is a text file that websites send to a visitor’s computer or other connected device to uniquely identify the visitors’ browser or to store information or settings in the browser. A ‘Flash cookie’ functions like a web cookie to personalise a user’s experience on sites that use Adobe Flash Player. A ‘web beacon’ links web pages to web servers and their cookies and may be used to transmit information collected through back to a web server.
We and our third party service providers may use web beacons in emails to help us track response rates, identify when our emails are accessed or forwarded and for any of the purposes listed above.
These technologies help us:
- remember your information so you will not have to re-enter it
- track and understand how you use and interact with the Redwood Site
- tailor the Redwood Site around your preferences
- measure the usability of the Redwood Site
- understand the effectiveness of our communications and
- otherwise manage and enhance the Redwood Site
To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer. You can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu. Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage flash cookies, which we may use on the Redwood Site from time to time, you can go to the Adobe Flash Player Support page. The Redwood Site is not designed to respond to “do not track” signals received from browsers. Please note that, without cookies or other automated tools, you may not be able to use all of the features of the Redwood Site.
Third-Party Web Analytics Services
We may obtain personal information about your online activities over time and across third-party websites, devices and other online services. On the Redwood Site, we may use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of the Redwood site and to diagnose technical issues.
Online Tracking and Interest-Based Advertising
On the Redwood Site, both we and certain third parties may collect information about your online activities to provide you with advertising or direct marketing about products and services tailored to your individual interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, Flash cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect include data about users’ visits to websites and apps that participate in the relevant ad networks. This process also helps us track the effectiveness of our marketing efforts.
We also may disclose information about you: if we are required to do so by law or legal process (such as a court order or subpoena); in response to requests by government agencies, such as law enforcement authorities; to establish, exercise or defend our legal rights; when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; in connection with an investigation of suspected or actual illegal activity; in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or otherwise with your consent.
If you are located in the European Economic Area (“EEA”) or Switzerland, we will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside of the EEA and Switzerland. With respect to transfers of personal information to the U.S. Redwood is certified under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks developed by the U.S. Department of Commerce and the European Commission and Swiss Federal Data Protection and Information Commissioner, respectively, regarding the transfer of personal information from the EEA or Switzerland to the U.S.
Your Rights and Choices
To the extent provided by applicable law, you may request access to the personal information we maintain about you; request that we update, correct, amend, erase or restrict the information; or exercise your right to data portability, by contacting us as indicated below. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response. Where provided by law, you might withdraw any consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward. To help your privacy and maintain security, we may take steps to verify your identity before granting you access to your information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.
Other Online Services and Third-Party Features
The Redwood Site may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook, Instagram, LinkedIn and Twitter buttons). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us. Redwood is not responsible for these third parties’ information practices.
Retention of Personal Information
How we Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Redwood Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
How to Contact Us
Website Terms & Conditions
This website is provided by Redwood Publishing Ltd. Registered address: Bankside 3, 90 Southwark Street, London SE1 0SW. Company registration No: 03582472. VAT No: 100 1355 89
Accessing our site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons accessing the site through your Internet connection are aware of these Terms and Conditions and that they comply with them.
We own copyrights in this site and in material published on it. These works are protected by copyright laws and treaties around the world. All our rights are reserved. © Redwood 2013.You may print off one copy of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted. Our status (or that of any identified contributors) as the authors of material on this site should always be acknowledged.
Our site changes regularly
We update our website regularly and so may change the content at any time. If the need arises, we have the option to suspend the site or to close it indefinitely.
Linking to our site
You may link to our homepage, services, case studies or blog posts, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor should you establish a link to any part of our site other than the homepage, case studies, services or blog posts. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org
Links from our site
Our site contains links to various sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may be suffered in connection with your use of them.
Commissioning Terms & Conditions
Redwood Commissioning Terms and Conditions are incorporated into and form part of the Redwood Commissioning Agreement which comprises the Commissioning Form signed by the Contributor and these Redwood Terms and Conditions.
Redwood is working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines.
The Redwood website has been designed with the following accessibility guidelines in mind:
- The text size can be increased or decreased by using the view option in your browser menu
- Images have alternative text
- Page structure is conveyed using header elements
- A stylesheet is used on our website and relative font sizes on all text with the exception of graphical text
To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for PDFs.
We fully support the following browser variations:
IE 9 and above on Windows Vista and above
Firefox 20+ on Windows 7, 8 and 8.1 and Mac 10.8+
Google Chrome 25+ Windows 7, 8 and 8.1 and Mac 10.8+
Safari 6+ on Mac 10.8+
If you have difficulty accessing the site or have any comments or feedback, please contact us.